For residents

General & emergency maintenance

All maintenance requests must be submitted through the resident portal before our team is dispatched. For a true emergency, call 911 first.

Submit every request in the portal. We require all maintenance requests through the resident portal before dispatching our team. For an emergency request, also call us at (912) 978-3500.
Submit a request
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Emergency maintenance

If any of these happen, submit a request and call us.

  • Plumbing: burst lines; clogged sewer line
  • Exterior: limbs on the roof; roof leaks
  • HVAC: no heat when it is below 55°F; no A/C when it is above 85°F outside
  • Electrical: no electricity to major appliances
  • Appliances: refrigerator not working
  • Security: break-in or burglary; broken locks; broken window
Portal only

General maintenance

Most needs fall here. Submit a request in the portal.

  • Lockout: for the fastest service, call a local locksmith or a roommate — our help may not be as timely as you need
  • HVAC: it is blowing but not as cold as you would like
  • Electrical: beeping smoke detector; light-bulb replacement (tenant provides bulbs)
  • Plumbing: toilet will not flush; no hot water; sink will not drain

These lists are a general reference. Maintenance fees may apply if damage is found to be due to tenant negligence. Tenants are responsible for light-bulb replacement for the duration of their stay.